Create queues

A Queue is Heedify configuration element that manages calls while customer is waiting for a human agent to handle his request.

• Connect to https://admin.heedify.io

• Open Queues from the main menue

• Click +Add to add a new Call flow

• Type a name for the call queue

• Add agents on Agents list

  • Search agents by display name

  • Define agent skill level

• The other parameters are optional you can find more information on the queues advanced section.

• Click save