Routing

Call routing can be defined by chaining multiple routing steps.The Start step is the entry point for the call routing.

Routing can be build using the following step types:

  • Queue

  • IVR

  • Time

  • Regex

  • Transfer

  • Prompt

  • Disconnect

Each routing step defines the next routing step based on a check or on caller action (DTMF). you can then build an infinity cases with the routing method stated above.

To create a new routing step

  1. Click Add new routing

  2. Fill the routing step name (without spaces)

  3. Click + to add the step

  4. Update the routing step settings.

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